REFUND AND WARRANTY POLICY

At Layette, we are committed to providing you with quality products for your little ones. We understand that when it comes to baby bibs, certain considerations need to be made due to the nature of the product. Please take a moment to review our refund and warranty policy:

Refunds for Change of Mind

Due to the nature of our products and the need for strict hygiene, we cannot accept change of mind refunds for our smock bibs. This includes changes in colour preference after your purchase has been made. If you realise you've made an error with your order, please contact us promptly by replying to your order confirmation email or through the 'contact us' tab at the top of this page. We can assist in changing your order, but please note that changes can only be made before your order has been fulfilled (i.e., before it has been shipped). Once your order has been shipped, we are unable to make changes.

Faults or Damages

In the unlikely event that you receive a product with faults or damages, please contact us within 14 days of receiving it - if we deem that there is a manufacturer’s fault, we will happily replace the item for you or refund your money, ensuring that your issue is addressed as soon as possible. If we are temporarily out of stock for the item that needs to be replaced, we will offer you an available replacement, or you can choose to join our pre-order waitlist, and we will send the replacement as soon as it becomes available.

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund or replacement. Please see below under 'Replacement Warranty' for more information.

Refund Process

If your refund is approved, we will process it, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. Please note that refunds are less delivery charges since these costs are non-recoverable for us.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company. It may take some time for your refund to be officially posted.

  3. Contact your bank. There is often a processing time before a refund is posted.

If you've completed these steps and still haven't received your refund, please contact us through the 'Contact Us' link at the top of this page or by replying to your order confirmation email.

Shipping for Returns

To return your product, please contact us for details by replying to your order confirmation or through the 'contact us' tab at the top of this page. We will provide you with a return shipping label, and you can post the item from an Australia Post Outlet. Please note that your original shipping costs are non-refundable if you seek a refund.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

Replacement Warranty

We only replace items if they are defective or damaged upon receipt. If you believe your smock bib is defective or damaged, you have 14 days after receiving it to notify us. The item must be in its original form, unused, with tags still attached.

To proceed with a replacement, please follow these steps:

  1. Contact us within 14 days after receiving your item.

  2. We will send you a return label via email.

  3. Pack the item in a postage bag (available from the post office) and attach the provided return label.

  4. Return the item to us.

Please note that we do not accept returns for general wear and tear of the product. By following our care instructions and recommendations, your smock bib should last for a long time. For detailed care instructions, please refer to the FAQ on our website.

If you believe your issue is valid for a replacement warranty or repair or have any further queries, please contact us via hello@layette.com.au